Frequently Asked Questions
IMPORTANT ANNOUCEMENT FOR SHIPPING UPDATE: READ HERE
What is Espa-fil Import & Export Corporation?
Espa-Fil Import Export Corp. was founded in 1987 by Pablo and Maria Luisa Garcia-Morera with the aim of bringing the best Spanish and European food products to the Philippines. Starting with canned fruits and vegetables from the renowned Spanish brand Molinera, Espa-Fil quickly expanded its offerings to include olive oils, canned tomatoes, juices, and wines from various European suppliers.
How do I order?
To order, you just need a valid working email address! Just hit the sign up button, fill out the required information, and you’re all set to order.
I chose the Bank Transfer Option. Do I need to send the confirmation?
Yes, you need to send a screenshot or photo of the prood of transaction. Just send it to espafil.store@gmail.com and wait for the confirmation of our team.
Do you deliver?
Yes, we do - within Metro Manila. For outside the Metro, send us an email at espafil.store@gmail.com.
How long does my order take to arrive?
2-3 business days.
How much is your shipping fee?
If you shop for a minimum of P3,500, shipping fee is on us! Other than that, Metro Manila shipping fee is at P250 flat rate. However if you’re outside Metro Manila and would like to order Espa-Fil products, please contact us at espafil.store@gmail.com.
What if I'm not there to receive my package upon delivery?
No need to worry! Simply leave us a note during the checkout process or provide an authorization letter for your authorized receiver, and we will take care of the rest.
What are your payment options?
We have a variety of payment options available for your convenience! We accept the following:
GCash (send proof of transaction to espafil.store@gmail.com)
Debit and Credit Cards (accepts Visa and Mastercard)
PayPal
Bank Deposit (send proof of transaction to espafil.store@gmail.com)
Cash on Delivery
How do I track my order?
Send us a message at espafil.store@gmail.com to track you’re order! Our team will do its best to respond within 24 hours.
Do you have a return/refund policy?
Yes, we do - with some guidelines. Please head on to this link for the full return policy.
How do I contact your customer service?
Contacting our customer service is super easy. Just click this link to reach us or send us an email directly at espafil.store@gmail.com.
Do you have any discounts or promotions?
Time to subscribe to our newsletter and never miss another promo - just go to our footer and input your email address.
Can I cancel or modify my order?
In the event you forget to add something into your cart or want to modify or cancel your order in general, immediately (within 24 hours of placing your order) send us an email at espafil.store@gmail.com.
Can I order bulk products for my business?
Yes you can! We have a wholesale section in the website! For further inquires, please send a message to marketing@espa-fil.com!